Shipping & Refund Policy
Important information about shipments, delivery, payments, and refund requests.
Effective Date: July 2, 2026
1. Shipping Services
Ready Now Shipping offers air freight, sea freight, package handling, customs support, and local delivery services for supported routes. USA air freight arrives 3-5 times weekly from the USA. USA sea freight sails once weekly on Fridays. China air express usually arrives in approximately 14 days, and China sea freight usually arrives within approximately 60 days. Transit times are estimates and may change because of carrier schedules, customs processing, weather, holidays, inspections, or other delays outside our control.
2. Customer Shipping Requirements
Customers must use the correct Ready Now Shipping address and include their assigned mailbox number when shopping online. Customers should pre-alert packages and upload invoices or receipts when required. Incomplete or inaccurate details may delay package matching, billing, customs clearance, or delivery.
3. Rates and Estimates
The calculator and rate sheet are provided to help customers estimate shipping charges. The rate sheet shows USA air freight up to 50 lbs. For shipments over 50 lbs, customers should use the calculator or contact Ready Now Shipping for guidance. Estimates may exclude local delivery fees, customs duties, taxes, storage, special handling, inspection fees, and other applicable charges.
4. Customs, Duties, and Restricted Items
Customers are responsible for providing accurate package descriptions, values, and invoices. Customers are also responsible for any customs duties, taxes, penalties, inspections, seizures, or delays caused by the shipment contents or the information provided. Restricted or prohibited items may be refused, held, returned, disposed of, or reported where required.
5. Local Delivery and Pickup
Local delivery is available within supported areas, including Kingston, St. Andrew, and Yallahs. Delivery times depend on payment status, customer availability, delivery location, package size, and route scheduling. Customers may be required to present identification, payment confirmation, or account details before packages are released.
6. Refunds and Credits
Shipping, handling, customs support, and delivery fees are generally non-refundable once a package has been received, processed, shipped, cleared, or delivered. A refund or account credit may be issued for verified duplicate payments, overpayments, or billing errors. Refunds are not provided for merchant order cancellations, merchant shipping errors, customs duties or taxes, prohibited item seizures, inaccurate customer information, refused packages, carrier delays, or delays outside Ready Now Shipping’s reasonable control.
7. Damaged, Missing, or Incorrect Packages
Customers should inspect packages as soon as they are received and contact Ready Now Shipping promptly if a package appears damaged, missing, or incorrect. Claims may require photos, invoices, tracking details, packaging, and other supporting documents. Ready Now Shipping will review each report based on the available records and the parties involved in the shipment.
8. Unclaimed Packages
Packages that remain unpaid, uncollected, or undeliverable after customer notification may be subject to storage charges, return, disposal, or other reasonable handling actions. Customers are responsible for keeping contact details updated so shipment notices can be received.
9. How to Request Help
For shipment questions, billing concerns, or refund requests, contact Ready Now Shipping at support@readynowshipping.com or 876-787-3959. Please include your name, contact number, package tracking details, invoice, and a clear description of the issue.